Privacy Policy

At ExTRIX Digital Systems Enterprise (202603001249), we respect your privacy and are committed to protecting it. This policy outlines how we handle your data when you visit our website or use our services.

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1 Information Collection

We collect minimal personal data necessary to provide our services. This typically includes:

• Contact Info: Name, Email, Phone Number (for inquiries).
• Business Info: Company Name, Requirement details (for pilot projects).
• Usage Data: Basic analytics on website visits to improve performance.

2 How We Use Your Data

We do not sell your data. We strictly use it to:
• Respond to your service inquiries or demo requests.
• Setup and maintain your system account (if you become a client).
• Notify you about important system updates or maintenance.

3 Data Security

We employ industry-standard security measures to protect your information. Your data is stored on secure servers with restricted access. While we strive for maximum security, no method of transmission over the internet is 100% infallible.

4 Cookies & Technologies

We use cookies to enhance your browsing experience and analyze site traffic.
• Functional Cookies: Essential for the website to function (e.g., preserving session).
• Analytics Cookies: We use aggregated data to understand user behavior (e.g., Google Analytics).

5 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
• Inquiries: Retained for 2 years.
• Client Data: Retained for the duration of the subscription + 7 years (for tax/audit purposes).

6 Data Sharing

We may share your data with trusted third-party service providers who assist us in operating our website and conducting our business, such as:
• Cloud Hosting: AWS / Google Cloud (for data storage).
• Communication: Email service providers (for notifications).
We ensure all processors comply with strict data protection standards.

7 Your Rights (PDPA)

In accordance with the Personal Data Protection Act 2010 (Malaysia), you have the right to:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Withdraw Consent: Withdraw consent for data processing at any time.
• Deletion: Request deletion of your data (subject to legal retention requirements).

8 Contact Us