Field Service Management

Digital service reports +
preventive maintenance automation.

Standardize field work with checklists, photo proof, signatures—and schedule PPM automatically.

Best For: Service Engineers,M&E Contractors, HVAC Teams, Facility Managers
Not For: Gig Delivery (Grab/Lalamove model)

Digital Service Report

Force technicians to use standardized checklists, capture required photos, and get customer signatures.

Auto PPM Scheduler

Set schedules (2x/4x/12x per year). The system auto-assigns jobs to technicians when due.

Job Management Workflow

Track job status live: Open → Accepted → In Progress → Completed.

EXTRIX FSM Flow: Photo to Checklist to PDF

Enforce Standard Operating Procedures

Mandatory Photos

Require technicians to take 'Before' and 'After' photos before closing a job.

Required Checklists

Cannot skip steps. Ensure every maintenance point is checked.

Digital Signature

Get client verification on-site immediately.

Simple Token-Based Access

Subscribe / Pilot

Select your engineer seats and plan.

Token Issued

ExTRIX ONE issues a company token with your job limits.

App Verification

Technicians login via the app, verified instantly by API.

Live Dashboard

Monitor field activities and report status in real-time.

Licensing & Modules

Token Limits

  • Job & Engineer Control: Your token defines how many active engineers and jobs you can manage simultaneously.
  • PDF Export Module: Enable high-res PDF generation for formal service reports.
  • Central Suspension: Admin can pause access for specific engineers instantly if needed.

Modules You Can Add Later

  • Advanced Asset Management

    Track asset history, QR codes, and depreciation.

  • Inventory Parts

    Deduct spare parts stock directly from the service app.

  • Client Portal

    Allow your VIP clients to log tickets and view status.

Practical software for Malaysian service teams.

Focus on clarity, reliability, and real operations.

Can I test with a small team?

Yes, we offer pilot programs for small teams to test the digital workflow.

Can I create custom checklist templates?

Yes. You can build different checklists for different asset types (e.g., Aircond vs Electrical DB) and assign them accordingly.

Can I export reports to PDF?

Yes. The system automatically compiles the photos, checklist, and signatures into a professional PDF service report for your client.

Modernize your service team today.

Leave your details below. We'll set you up with a pilot account.